Best way to contact us is via email: firstname.lastname@example.org
One of our team members will respond to you as soon as possible. We answer emails Monday through Friday and most queries receive a response within 24 hours, unless additional research is required.
NattTaylor.com no longer accept returns on merchandise purchased online unless item is defected or otherwise unwearable due to damage. We pride ourselves on quality and will always give you the best product. Contact us via email at email@example.com if you have any questions regarding our merchandise prior to purchasing (i.e. fit, color, fabric) and we will happy to assist.
In some cases, we do offer exchanges of similar products as long as the exchanged item is in-stock. Please follow the following process if you'd like to exchange an item.
- Contact firstname.lastname@example.org to request an exchange for a replacement or an online store credit.
- Once you have received authorization and shipping instructions, send your original packing slip along with all items including any attachments, adornments, trim, belts, etc.
- All exchange requests must be received within 5 days of delivery.
- Please note that all sale and special order merchandise is final sale and non-exchangeable. Special order merchandise includes any item that has been altered from its original design.
- Unworn, undamaged merchandise must arrive at the address provided within 7 days of from exchange approval.
- To ensure that your exchange is adequately protected in transit, we recommend you send your items to us in the original packaging provided and use a carrier with whom you can track your goods to ensure they are received.
- Customer shall be responsible for the costs of return shipping.
- Once we receive the goods, in their original condition, we will ship your replacement.
Due to the select, limited nature of our merchandise, natttaylor.com regrets that we cannot guarantee availability of merchandise for exchanges. Please contact email@example.com for exchange assistance to ensure that we have additional sizes/colors available should you need to exchange a similar styled garment.
Price adjustments are not available at natttaylor.com.
Damaged Items & Warranty
If your item/s arrives damaged, please email us firstname.lastname@example.org immediately and our customer care team will help you receive a replacement item or credit. If you are unhappy with your purchase, we will replace it or refund you. Email us with details and pictures, if possible.
NattTaylor.com accepts U.S issued Visa, Mastercard, and American Express credit cards. We also accept Paypal.
Charges & Credit Holds
Credit cards are charged at the time the order is placed.
Methods and costs
We ship Tuesday - Friday to 48 US States via UPS or USPS. We do offer overnight shipping on some items for an additional fee. Please inquire.
Once you have placed your order, our team will begin a triple inspection process before packaging your item/s.
The time in which your order is processed depends on the day and time you place your order and whether or not it is in-stock. Orders received after 3pm EST will usually be processed on the following business day.
Standard Ground Orders ship within 72 hours from the time they begin processing, pending availability and credit card verification.
Made To Order items may require additional time for production as noted on their individual product page.
Canceling or Changing An Order
Please contact Customer Service by email at email@example.com to inquire about modifying or canceling an existing order.
Tracking Your Order
You can track your order in two ways:
1. Check your email. You will receive a shipping confirmation once your order is being prepared for shipping followed by a shipping update with your tracking number when your package has been shipped.
2. If you have a registered account on natttaylor.com you can check the status of your order here at any time.
State laws require that we charge 7% sales tax on orders shipped to addresses within the state of Georgia.
NATT TAYLOR is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to firstname.lastname@example.org with 'unsubscribe' as the subject line.
NATT TAYLOR does not sell, trade or rent your personal information to others.